FREQUENTLY ASKED QUESTIONS
What type of clients do you see?
I have been formally trained to provide counselling and art therapy services to individuals from childhood through adulthood. I have specialized training in developmental psychology and I've done research on trauma. Currently, I offer counselling and art therapy services to adult clients presenting a range of issues. I enjoy working with post-secondary students and those in the helping professions, such as nurses. I also have a special interest in providing services to individuals who experience anxiety, post-traumatic stress, burnout, and those who're recovering from abuse.
What can I expect in my first session?
Typically, in our first session, we’ll discuss what brings you in. We’ll explore what approaches you find helpful (if you don’t know yet, that’s okay), and we’ll likely begin to discuss goals for therapy.
How can I prepare for my first session?
It's common to feel nervous or anxious about starting therapy. Meeting someone or doing something for the first time brings a degree of uncertainty. Your brain and body want to protect and prepare you and sometimes this manifests as anxiety. Moreover, from the time you book your appointment (and probably before), you may be thinking more about the issues that are bringing you to therapy, which can be overwhelming. Below are some ideas of things you can do to prepare for your session and reduce feelings of anxiety or nervousness.
What if an issue comes up during therapy and I need another resource?
Some clients attend therapy to work on one issue, such as test anxiety, and other issues arise during the process. Moreover, some clients may come to therapy without a clear sense of what they want to work on. That’s okay. Issues are multifaceted and often complex. I work with my clients to identify the issues they wish to address and we can develop goals together. If issues arise that are outside of my competency area, or if you think you would benefit from other health services, I will work with you to find resources and make referrals as needed.
How can I give feedback to my therapist?
I invite my clients to share feedback with me directly. I believe a strong therapeutic relationship is essential for therapeutic progress. Honest and direct feedback from clients helps to build trust in the therapeutic relationship and helps me meet my clients’ individual needs.
Who else can I provide feedback to about my therapist?
What if I need or want to stop seeing my therapist permanently or temporarily?
Will you talk to anyone else about what we discuss in session?
Prior to engaging in therapy, you will be asked to review and sign a consent form which outlines my obligations with respect to confidentiality (i.e. keeping what you tell me private).
What is your background and training?
I have completed formal training and gained supervised experience in general psychology, counselling, and art therapy.
How often will my sessions be and how long are they?
I work with clients in the initial sessions to determine how often we should meet and for how long. As we continue our work together, we may decide that more or less time is needed than we originally planned.
What is the client portal?
What precautions are you taking during the COVID-19 pandemic?
Please visit the COVID-19 Health and Safety page for details on the precautions I're taking to help prevent the spread of COVID-19 at this time.
What is the COVID-19 survey?
Each client is required to complete a brief COVID-19 survey prior to each session. Clients will receive an email notification with instructions to complete the survey online 4 hours prior to their booked appointment. If you do not complete the survey online prior to your appointment, we will complete it verbally at the beginning of your appointment. If you answer 'yes' to any of the questions on the survey, you will be given a mask and asked to go home.
Online Therapy Services
What is online therapy/telepsychology?
The College of Alberta Psychologists refers to online therapy as telepsychology, and it is defined as "the provision of any psychological services within a professional relationship by a regulated member who is geographically distant from the service recipient, or unable to receive in-person services... modes of service delivery are typically through telephone...video-conferencing...[etc.]"
Online therapy (or telepsychology) is a lot like in-person therapy, except instead of meeting in-person to talk, we will talk over a secure video-chat or by telephone.
It can be trickier to do art therapy over video-chat or phone, but we can work together to find a way to incorporate creativity and art into our sessions if you like.
How does it work?
You book an Online Session through the Booking page. The default is an online therapy session via video-chat. You'll receive an email link to join the video-chat 30 minutes prior to your appointment time. The video chat will be held through the secure online practice management system, called Jane. Please review Jane's Guide for How to Join Your Online Appointment.
If you wish to do our therapy session over telephone, please book an Online Session through the Booking page and send an email to email@example.com to let me know you wish to do a telephone session instead.
If you book an In-Person session and you need to change the appointment to a session held over video-chat or by phone, please email firstname.lastname@example.org to let me know.
What do I need to know before my session?
I will provide you with a document and/or review additional considerations you need to be aware of before starting your first therapy session over video-chat or phone. Here is a summary of some basic things to be aware of:
- There's a greater chance for misunderstandings when using technology to communicate, as some visual and other cues (such as body language, tone, etc.) are limited or absent. All parties should seek clarification when misunderstandings arise.
- We should periodically discuss whether the services are still appropriate, or whether you may gain greater benefit from in-person therapy.
- We may experience difficulties with technology from time-to-time due to equipment failure, poor internet connection, etc. As a general rule, I cannot guarantee extended or alternate session time to accommodate these issues.
- Although I take steps to ensure the security of information provided via telepsychology services by using secure services for our video-chat, I cannot guarantee that all information transmitted via the internet is secure.
- It is important that you find a private space to talk in. Please do not attend online therapy from a public space, like a library or school, where others are present. Please also inform me if anyone else is in the room with you during your therapy session.
- If a crisis or emergency occurs during a telepsychology session, I will refer you to resources that can help. If I believe you or someone else is in imminent danger, I am required to contact an appropriate third party (e.g. emergency department, etc.) and provide information at my discretion to ensure you and others are safe. For more details on the limits of confidentiality, which apply to in-person therapy and telepsychology, please refer to the Privacy page and/or your consent form.
What kind of equipment do I need?
To engage in therapy sessions over video-chat, you will need a private space to talk and a computer or mobile device with a stable internet connection, a working webcam for video, and working speakers & mic for audio. You will also need to set up your client portal, which you'll be prompted to do when you book your first session.
If you don't have the equipment required to attend a therapy session via video-chat or in person, please email me at email@example.com and we can discuss whether a therapy session held over the phone is a better fit.
Where can I access online therapy or phone therapy from?
As a registered member of the College of Alberta Psychologists, and no other province, I am only permitted to provide services to individuals in the province of Alberta. As such, you must be in Alberta at the time of our session to access my services.
How does Art Therapy work?
It can be helpful to incorporate art making into therapy sessions to promote creativity, express thoughts and emotions, and regulate emotions. Moreover, art making can be used to explore and process issues that are difficult to verbalize.
You can choose if and when you would like to use the art materials in therapy. In session, I invite clients to use art materials when I think it could be therapeutically beneficial and I welcome clients to let me know when they feel like making art. Typically after the art activity is complete, we will take some time to reflect on the process and/or the art itself.
Do I need previous art experience to engage in Art Therapy?
No. Engaging in Art Therapy as a client requires no previous art experience/training and the focus is not on the quality of the art. The focus is on what the process and the piece mean to you. As a trained art therapist, I can provide some structure and guidance in this process (e.g. I may ask questions to help you reflect on the process or art).
What kind of art materials will be available to me in therapy?
I usually offer the following materials for clients’ use: paper, pens/pencils/pencil crayons, pastels, watercolour and tempera paint (or equivalent), collage, and various other craft materials. You are also welcome to bring your own materials, and we can discuss how we might incorporate these into your session.
What happens to the art I create in session?
I ask that clients take their artwork with them at the end of the session. If clients do not take their artwork with them, I will properly dispose of it. With your permission, I will sometimes take photos of the artwork and keep it as part of your secure and confidential client file.
Where can I find more information on Art Therapy?
For more information on Art Therapy, you can visit the Canadian Art Therapy Association’s website.
What types of issues is Art Therapy good for?
Art Therapy can be used in combination with traditional talk therapy for a variety of issues. I often incorporate Art Therapy for clients who experience overwhelming emotions and anxiety, or to alleviate post-traumatic stress symptoms.
Payment and Insurance
How do I pay? What types of payment do you take?
In person: You can pay by debit, interac, VISA, Mastercard, American Express, Apple Pay, G Pay, or a cheque made out to Yellowtree Therapy Services.
Online: I can take debit via e-transfer to firstname.lastname@example.org or you can make payments by credit card, G Pay, or Apple Pay through your client portal.
Payment is required in full by the end of each session.
When do I pay?
Payment is required in full and will be collected by the end of each session. You can also make payments through your client portal.
Do you direct bill to insurance providers?
Direct billing to Alberta Blue Cross (including ASEBP) is available! Please confirm whether you are covered for psychology benefits from a Registered Provisional Psychologist and confirm your coverage before booking an appointment.
Unfortunately, most other major insurance providers offer direct billing through Telus eClaims, which does not allow registered provisional psychologists to direct bill. You may still be covered, but you will have to make the payment directly to me and submit your claim to your insurance provider for reimubursement.
After you make your payment, I will send you an invoice/receipt so you can make a claim through your insurance provider directly. Please call your insurance provider for details on coverage and claims.
Note for those with coordination of benefits (i.e. two insurance plans), where Alberta Blue Cross is one of your plans: I can only direct bill to Alberta Blue Cross if they are your primary provider. If Alberta Blue Cross is your secondary provider, I can direct bill them only if you know the exact amount your primary plan will cover for your visit.
Who do I enter as the service provider on my insurance claim?
Because I work as a provisional psychologist, you may need to provide my information and/or my supervisor’s information when you make your claim (see below). This information will be included on your invoice/receipt.
You can contact your insurance provider for more details on how to make a claim.
Evangeline Barrow (Provider): Registered Provisional Psychologist #3244p
Brooke Hendricks (Supervisor): Registered Psychologist #3618
What is your cancellation/no-show policy?
If you need to cancel or change your appointment, you must do so at least 24 hours ahead of your booked appointment. If you cancel or change your appointment within 24 hours of the booked time, you will be charged a $70 late cancellation/no-show fee. You will need to pay the fee in full to access further services.
Please e-mail email@example.com with questions about how to make late change/no-show fee payment.
What do you charge?
You can check the Bookings page to see my current rates.
How do I know if my insurance covers psychology?
Please contact your insurance provider. It is your responsibility to know how much you're covered for, including per session maximums.
What is the best way to contact my therapist outside of our sessions?
The best way to contact me is by email at firstname.lastname@example.org. I strive to return emails within 48 hours Monday-Saturday. I do not regularly monitor my emails while I am away on vacation.
Please note: I can answer general inquiries via email; however, if you have specific questions or issues related to therapy that require closer attention, I ask that we discuss those during scheduled bookings.
When communicating with any health professional by email, you are consenting to associated email risks. Although every effort is taken to keep email confidential, email cannot be guaranteed to be secure, as rare breaches of privacy could potentially occur. Please consider carefully before emailing personally identifying or confidential information to any health professional.
What happens in the event of an unplanned emergency (e.g. my therapist is on an unexpected sick leave)?
If I am away unexpectedly, my primary supervisor will take responsibility for managing my active client files. If you need to contact my supervisor directly, her contact information is below:
What if I need to talk to someone and you’re not available?
You are always welcome to book a session with an alternate therapist. Psychology Today offers a directory of many mental health professionals.
If you are experiencing a mental health crisis and need immediate assistance, please contact Crisis Services Canada (CSC) at 1-833-456-4566. Their services are available 24/7/365. You can find other local resources and support on the CSC website.
If you or someone you know is in immediate danger, call 911.